17% of Your Inbound Calls Don’t Need a Human: Here’s How to Find Them By Justin Hester, Intelligent Enterprise and CX Sales Executive, Paragon Micro AI is no longer a future initiative. It’s already shaping how organizations operate, support employees, and deliver customer experiences. The challenge for most leaders is no longer whether to adopt AI, it’s where to start and how to implement it in...
By Justin Hester, Intelligent Enterprise and CX Account Executive Across customer experience (CX) and employee experience (EX), AI is already embedded in live workflows, handling customer and employee requests in real time. Work is shifting from human execution to autonomos execution. Workflow redesign is emerging as a primary entry point for AI adoption, rather than something treated as a downstream optimization effort. CX and EX...
A Practical Path to Secure, Modern Work with HP, Intel, and Microsoft As organizations continue planning for Windows 10 end-of-support, many IT leaders are evaluating how well their current device environments support the next phase of secure, modern work. Windows 11 represents more than an operating system upgrade. It introduces stronger security architecture, modern management capabilities, and performance improvements designed for today’s...
Ignite-Ready Windows 11 Modernization: HP, AMD, and Microsoft Built for Performance, Security, and Scale As Microsoft Ignite approaches, many IT leaders are evaluating how their endpoint strategy supports the next phase of Windows innovation. Windows 11 continues to evolve with stronger security architecture, improved performance capabilities, and deeper integration with Microsoft’s cloud ecosystem. Microsoft has steadily introduced...
Outcomes Over Tools: Why Data and AI Strategies Fail in the Mid-Market By Mitch Krombach, Data and AI Solutions Architect, Paragon Micro Data and AI are everywhere. They show up in boardroom conversations, employee toolkits, and vendor roadmaps. Yet in many mid-market organizations, data and AI have not meaningfully changed how the business operates or improved measurable outcomes. There is...
What to Expect from Microsoft: AI, Security, Licensing, and the Evolving Enterprise Stack By Rik Hoffelder, Microsoft Solutions Architect, Paragon Micro Microsoft is entering a new phase. One defined by AI at the center of the employee experience, tighter security across every layer of the stack, and meaningful shifts in how organizations license and manage Microsoft technologies. For...
By Paragon Micro’s Microsoft Solutions Team The pace of work is accelerating, and organizations are navigating constant change. Hybrid schedules, heavier workloads, and shifting business priorities are transforming how teams collaborate, make decisions, and deliver outcomes. In this environment, traditional workflows and tools are often not enough to keep up with evolving demands. AI assistants...
By Todd Braunschweig, Infrastructure Solutions Architect, Paragon Micro Virtualization is foundational, not optional. For many organizations, however, it gradually faded into the background. This is not because it failed, but because it worked. Stable virtualization became assumed infrastructure, reliably supporting daily operations without calling attention to itself. Recent pricing changes pulled the curtain back on...
Power and cooling were once treated as background considerations in data center design. That approach no longer works. The rapid rise of high-density, AI-driven workloads has overturned long-standing assumptions. Legacy data center designs were never built to accommodate sustained increases in power density, pushing traditional power and cooling infrastructure beyond safe operations. The result is...
The Department of War’s Data Problem: Why Decision Dominance Must Move to the Edge By Daniel Hilarski, Federal Web Contractor Imagine a battlefield where the network goes dark. Satellite links are jammed.Fiber lines are cut.RF silence is mandatory. There is no cloud. No reachback. No second chances. This is the tactical edge—the place where warfighters...